At MIST store, we strive to provide a unique shopping experience, and your satisfaction is our priority.
Therefore, we have provided a clear exchange and return policy to guarantee the rights of all parties:
First: Return and exchange period
The customer has the right to request a return within 7 days of the date of receiving the order.
The customer has the right to request an exchange within 3 days of the date of receipt.
Second: Conditions for return and exchange
The product must be in its original condition and unused.
It must be in its original packaging and with all its accessories.
Attach the purchase invoice or order number
Do not open the products (especially perfumes and personal care products) to maintain quality and safety.
Third: Non-returnable products
Products that have been opened or used
Products damaged as a result of misuse or storage
Products designed or customized to order
Discounted products or those included in offers (except in case of a manufacturing defect)
Fourth: Shipping and costs
The customer bears the shipping costs in case of return or exchange.
MIST store will bear all costs in the event that:
Manufacturing defect
Or receiving the wrong product
Fifth: Damaged or faulty products
Upon receiving the product:
Damaged or different from the order
Please contact MIST customer service within 48 hours of receipt, attaching clear photos, and we will:
Product exchange or full refund
Sixth: Refunds
The refund will be processed within 5 to 7 business days.
Through the same payment method used
The time it takes for the amount to appear may vary depending on the bank or service provider.
Seventh: How to request a return or exchange
Contact MIST Customer Service
Provide us with the order number and the reason for the order.
Send product photos (if necessary)
Awaiting approval and shipping instructions
Important notes
MIST store reserves the right to refuse any order that does not meet the conditions.
We recommend checking the order immediately upon receipt to ensure its safety.
This policy is subject to updates and modifications without prior notice.
